FAQ's

BagCrush Help Center

Your Go-To Guide for All Things Handbags

Got questions? We’ve got answers. Whether you're wondering about our handbags, shipping, returns, or anything else, you're in the right place. Need more help? Our friendly support team is just a click away  email us at support@bagcrush.store or use our 24/7 live chat for instant assistance.

1. What Does BagCrush Offer?

At BagCrush, we specialize in one thing handbags. Our curated collection features fashionable, high-quality bags designed to balance modern elegance with everyday practicality. Whether you’re looking for a roomy tote, a sleek crossbody, or a stunning clutch, BagCrush has the perfect bag for every occasion and every style.

2. How Can I Pick the Right Handbag?

Choosing the right bag depends on your lifestyle and needs. Here’s a quick guide:

  • Need more space? A spacious tote is your go-to.

  • Prefer hands-free style? Check out our chic crossbody bags.

  • Looking to elevate your outfit? Add a touch of class with a stylish clutch.

Every product page includes detailed descriptions, specs, and images. Still unsure? Our support team is happy to help you find the perfect fit.

3. What Materials Are Used in BagCrush Bags?

We focus on quality, style, and durability. Our bags are made from:

  • Genuine Leather – Timeless, strong, and built to last

  • Vegan Leather – Modern, cruelty-free, and easy to maintain

  • Durable Fabrics – Lightweight, functional, and stylish

4. How Do I Maintain My Handbag?

Keep your BagCrush bag looking fabulous with these care tips:

  • Leather: Avoid water and direct sunlight. Clean with a soft cloth and apply conditioner occasionally.

  • Vegan Leather: Wipe gently with a damp cloth. Keep out of direct sunlight.

  • Fabric: Spot clean with mild detergent and let air dry.

Always refer to the product page for any specific care instructions.

5. How Do I Place an Order?

Ordering from BagCrush is easy:

  1. Browse our collection and choose your favorite handbag.

  2. Add it to your cart and proceed to checkout.

  3. Complete your payment and watch for a confirmation email.

6. What Are the Shipping Details?

We keep it quick and simple:

  • Handling Time: 1–2 business days  (Monday to Friday)

  • Transit Time: 4–10 business days (Monday to Friday)

  • Total Delivery Time:  5–12 business days (including processing time)

  • Shipping Cost: Flat rate of $5

  • Carriers: FedEx, UPS, or DHL (depending on your location)

  • Order Cut off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
    Orders placed after this time will be processed the next business day.

7. Can I Track My Shipment?

Yes! As soon as your order ships, you’ll receive a confirmation email with your tracking number. You can also use the Track Your Order page on our website for real-time updates.

8. Tracking Not Updating?

If your tracking info hasn’t updated after 48 hours, don’t worry — reach out to us at support@bagcrush.store and we’ll look into it right away.

9. Can I Change My Shipping Address After Ordering?

Yes, but only before your order is processed. Contact us immediately through live chat or email, and we’ll do our best to make the change.

10. Can I Cancel or Modify My Order?

If your order hasn’t been packed or shipped yet, we’re happy to cancel or modify it. Once it’s on its way, our Return & Refund Policy will apply.

11. What’s Your Return & Exchange Policy?

We offer 30-day hassle-free returns and exchanges:

  • Items must be unused, undamaged, and in original packaging.

  • Returns: Receive a full refund once we inspect the item.

  • Exchanges: Need a different style or size? We’ve got you covered.

Start by contacting us through email or live chat.

12. Received a Damaged or Incorrect Item?

We're really sorry for the mix up! Please contact us within 7 days of delivery, and we’ll quickly arrange a replacement or refund after reviewing the issue.

13. Do You Ship Internationally?

Currently, we only ship within the United States. But good news  international shipping is coming soon. Stay tuned!

14. How Can I Reach Customer Service?

Whether you have a question, suggestion, or just want to say hello, we’re all ears.

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