Order Cancellation

At BagCrush, our goal is to ensure a seamless and satisfying shopping experience. We understand that sometimes plans change and you may need to cancel an order. Please review the details below to understand how our cancellation process works.

Cancellation Timeframe

You have a 6-hour window after placing your order to request a cancellation. Once this period has passed, your order may already be in the processing or shipping phase, and cancellation may no longer be possible.

Who Can Cancel?

Orders are eligible for cancellation only if they have not yet shipped.
If your order has already been dispatched, it cannot be canceled. However, you may still be able to return it after delivery in line with our Return & Refund Policy.

How to Cancel Your Order

To submit a cancellation request, please contact our customer support team promptly at:
support@bagcrush.store

Include the following information in your message to help us process your request quickly:

  • Your full name

  • Your order number

  • (Optional) The reason for cancellation

Refund Timeline

If your cancellation request is approved, we will process your refund back to the original payment method within 10 business days.

Exceptions to Cancellation

Please note that cancellations are not available for:

  • Orders that have already been shipped

  • Customized or personalized items

Need Help?

For any questions related to shipping, delivery, or your order status, feel free to contact us:

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